Frequently Asked Questions
Everything you need to know about shopping with Finery London.
What are your standard delivery options?
We offer standard UK delivery within 3-5 working days for £3.95, or free on orders over £100. Next-day delivery is available for orders placed before 2pm Monday to Thursday.
How do I return an item?
You can return any unworn items within 28 days of receipt. Simply use the pre-paid Royal Mail tracked returns label included in your parcel or generate a digital QR code via our online returns portal.
Where can I find your size guide?
Each product page features a detailed size guide link. Our collections are designed for a contemporary fit; if you are between sizes, we generally recommend sizing up for a more relaxed silhouette.
Do you ship internationally?
Yes, Finery London ships to over 50 countries worldwide. International shipping costs and delivery timeframes are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' options.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also track your shipment status by logging into your account on our website.